Last Updated: 22 July 2025

Our Commitment to Your Privacy

AURA Zones respects your right to privacy and is committed to safeguarding the privacy of our customers and website users. We adhere to the Australian Privacy Principles (APPs) established by the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme. This policy sets out how we collect, use, disclose, and manage your personal information.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

1. Collection of Personal Information

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What Information We Collect

AURA Zones may collect and store personal information you provide to us through our website, including but not limited to:

• Basic contact information: name, email address, phone number, postal address
• Account information: username, password, profile preferences
• Communication data: feedback, survey responses, customer support interactions
• Business information: company name, position, business requirements
• Financial information: payment details, billing information (when processing transactions)
• Technical information: IP address, device information, browser type, usage patterns
• Marketing preferences: subscription choices, communication preferences

When We Collect Information

We collect personal information when you:

• Register for an account or subscribe to our services
• Contact us through our website, email, or phone
• Participate in surveys, promotions, or competitions
• Subscribe to our newsletters or marketing communications
• Use our website and interact with our features
• Provide feedback or testimonials

2. How We Collect Your Personal Information

AURA Zones collects personal information through various methods:

• Directly from you: when you voluntarily provide information via our website forms, emails, phone calls, or in-person interactions
• Automatically: through cookies, web beacons, and similar technologies when you use our website
• Third parties: from business partners, service providers, or publicly available sources, where lawful and appropriate
• Social media: if you interact with us through social media platforms

When we receive personal information from third parties, we will handle it in accordance with this Privacy Policy and applicable privacy laws.

3. Use of Your Personal Information

AURA Zones uses your personal information for the following purposes:

Primary Purposes

• Providing and improving our services
• Processing transactions and managing accounts
• Communicating with you about our services
• Responding to inquiries and providing customer support
• Fulfilling legal and regulatory requirements

Secondary Purposes

• Sending you information about new products, services, and opportunities (with your consent)
• Conducting market research and analytics to improve our offerings
• Personalizing your website experience
• Detecting and preventing fraud or unauthorized access
• Maintaining website security and functionality

Marketing Communications

We may contact you via email, SMS, phone, or mail for marketing purposes only if you have consented or where permitted by law. You can opt-out of marketing communications at any time.

4. Disclosure of Your Personal Information

AURA Zones may disclose your personal information in the following circumstances:

Service Providers

We may share your information with trusted third parties who assist us in:

• Website hosting and maintenance
• Payment processing
• Email and communication services
• Analytics and marketing services
• Legal and professional advisory services

Legal Requirements

We may disclose personal information when required or authorized by law, including:

• Compliance with court orders, subpoenas, or legal processes
• Cooperation with law enforcement agencies
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transactions

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity, subject to the same privacy protections.

International Transfers

Information may be stored, processed, or transferred to countries outside Australia. When this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with Australian privacy laws.

5. Data Security

AURA Zones is committed to protecting your personal information through:

• Implementation of appropriate technical and organizational security measures
• Regular security assessments and updates
• Staff training on privacy and security protocols
• Secure data transmission and storage practices

Data Breach Notification

While we implement robust security measures, no system is completely secure. In the unlikely event of a data breach that may result in serious harm, we will:

• Take immediate steps to contain the breach
• Assess the risk and notify the Office of the Australian Information Commissioner (OAIC) within 72 hours if required
• Notify affected individuals if the breach is likely to result in serious harm
• Take remedial action to prevent future breaches

6. Your Rights and Choices

Under Australian privacy law, you have the right to:

Access and Correction

• Request access to personal information we hold about you
• Request correction of inaccurate, out-of-date, incomplete, or misleading information
• Receive information in a readily accessible format

Opt-Out Rights

• Unsubscribe from marketing communications
• Opt-out of certain data collection practices
• Request deletion of your personal information (subject to legal requirements)

How to Exercise Your Rights

To exercise these rights, contact us at:

• Email: info@beanemo.com

A reasonable administrative fee may apply for access requests. We will respond to your request within 30 days.

7. Cookies and Website Analytics

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Enhance website functionality and security

You can control cookie settings through your browser, though some website features may not function properly if cookies are disabled.

Analytics

We use website analytics tools to understand how visitors use our site. This information is collected in aggregate form and does not identify individual users unless you have provided personal information.

8. Third-Party Links and Services

Our website may contain links to external websites and services not controlled by AURA Zones. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

Social Media Integration

If you choose to interact with us through social media platforms, please be aware that information shared on these platforms may be publicly visible and subject to the privacy policies of those platforms.

9. Children's Privacy

Children’s Data and Educational Use

If our products or services are used in educational settings, including by educators or students, we are committed to protecting the privacy of all users, especially children.

• We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take steps to delete such information promptly.
• If you are an educator using our services in a classroom or educational context, you are responsible for ensuring that you have obtained all necessary consents from parents or guardians before providing us with any personal information relating to children under the age of 13.
• Any personal information collected in an educational context will be used solely for the purpose of providing and improving our educational products and services, and will not be used for marketing to children.

Sensitive Data

In the course of providing our services to educators and educational institutions, we may collect sensitive information (such as information about student learning needs or disabilities) only where it is reasonably necessary for our functions or activities, and with your express consent or as otherwise required by law.

We will take additional steps to protect sensitive information, including limiting access to only those staff or service providers who require it to perform their duties.

10. Retention of Personal Information

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

11. Privacy Complaints

If you have concerns about our privacy practices, you can lodge a complaint by contacting us at:

• Email: info@beanemo.com

We will:

• Acknowledge receipt of your complaint within 7 days
• Investigate the matter thoroughly
• Respond with our findings and any remedial action within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Notify you of significant changes via email or website notice
• Include the effective date of any changes

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AURA Zones
Privacy Officer
Email: info@beanemo.com

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Effective Date: 22 July 2025

By using the AURA Zones website, you acknowledge that you have read, understood, and agree to this Privacy Policy.